Booking policies

• Treatments are only available to clients aged 18 and over.
• Book through our online booking portal or by contacting us directly.
• A non-refundable deposit secures every booking. The balance is paid on the day.
• Once we receive your deposit, we'll send a confirmation with electronic medical and consent forms. Please complete them before you arrive.
• A further clinical assessment on the day confirms you're safe and suitable for treatment.
• For skin and treatment consultations, your deposit can be used towards any products or treatments booked within one month. After that it can no longer be redeemed.

• Please tell us as early as possible if you need to cancel or reschedule.
• With 48 hours' notice or more, your deposit moves to your next appointment.
• With less than 48 hours' notice, your deposit is forfeited and a new deposit is needed to rebook. Deposits are not refunded.

If we have to cancel your appointment for any reason, your deposit is fully protected and moves to the next available date.

Please arrive at least five minutes before your appointment so we can complete your pre-treatment assessment and see you on time.

Membership terms, including cancelling, pausing and changing tier, are set out on the Anti-Wrinkle Club page.